Claims Hero: The Podcast
Claims Hero The Podcast is a video and audio series focused on home insurance claims in Australia. It is designed to help homeowners understand how the claims process works, what to expect from insurers, and how to respond when issues arise.
Each episode breaks down common challenges in property claims, including claim denials, delays, scope disputes, cash settlements, and mould or water damage. The series provides practical guidance based on real claim scenarios, with a focus on helping consumers navigate the process with clarity and confidence. Insights are grounded in Australian insurance practice, including AFCA processes, insurer obligations, and the General Insurance Code of Practice.
You can watch each episode as part of the video series or listen on Apple Podcasts.
Episode 1 - Preparing for the Storm Season
Every Australian homeowner needs to hear this before storm season starts. Learn how to prepare your home for severe weather, protect your family, and make sure your home insurance will actually cover you when the next big storm or flood hits.
Episode 2 - Mould and Insurance: How to Handle Claims the Right Way
In this episode, Managing Director Luke Dugdell and Executive Director Alex Mahoney from Claims Hero explain exactly how mould claims and water damage claims are assessed, why insurers often get them wrong and what you should do to protect your rights.
Episode 3 - Understanding Your Settlement Options: Insurer Managed Repairs or Cash Settlement
In this episode of the Claims Hero Podcast, Luke Dugdell, Managing Director at Claims Hero, is joined by Ben Lingard, Claims Executive at Claims Hero, to unpack how settlement options actually work under Australian home insurance policies.
Episode 4 - Understanding Insurance Policy Benefits
In this episode of the Claims Hero Podcast, Luke Dugdell, Managing Director at Claims Hero, is joined by George Hain, Claims Executive at Claims Hero, to break down how insurance policy benefits work for Australian home and contents claims.
Episode 5 - Declined Home Insurance Claims: What Every Consumer Needs to Know
In this episode of the Claims Hero Podcast, Luke Dugdell, Managing Director of Claims Hero, is joined by Samantha Lucht, Claims Executive at Claims Hero, to unpack what really happens when a home insurance claim is declined or withdrawn in Australia.
Episode 6 - Coming soon
Check back soon for our next episode...